Why Planning and Scheduling is a Big Deal and Why It Works

When:  Sep 11, 2019 from 6:00 PM to 8:31 PM (CT)
Associated with  Wisconsin Chapter
FOOD will be provided!


Planning and scheduling are not just things you are supposed to do. They are supposed to give certain results. Doc Palmer, author of McGraw-Hill’s Maintenance Planning and Scheduling Handbook, illustrates typical great results at real companies beginning with his work as a practitioner in a utility maintenance department and then with other companies world-wide. Often these results gave a 50% boost in workforce capability to complete extra work while at the same time doing better work. This boost means you can do more proactive work when you have your hands full of reactive work. Palmer then explains why and how proper planning and scheduling work considering the Deming Cycle, Parkinson’s Law, management by objective, wrench time, schedule compliance, and bottom-line values of both more proactive work and better engineering /purchasing decisions.

Speaker Bio:

Doc Palmer has over three decades of industrial experience primarily as a practitioner within the maintenance department of the Jacksonville Electric Authority (JEA), a major United States electric utility. From 1990 through 1994, Palmer was responsible for overhauling the existing maintenance planning organization. The resulting success played a role in expanding planning to all crafts and stations owned and operated by the utility. Publisher McGraw-Hill subsequently sought out Palmer to author the Maintenance Planning and Scheduling Handbook published in 1999 and now in its fourth edition (2019). Palmer also directed the purchase and implementation of a CMMS and administered the preventive maintenance program. Additionally, he has delivered numerous well-received maintenance articles and presentations for industry.

The overall JEA improvement program in the early 1990s (of which the planning and scheduling were a part) led JEA to be declared "Best municipal utility in the nation" with the highest bond rating of any electric utility by Standard and Poor’s; declared "Best able to compete" of any utility" by Fitch Investors Service; and gained the highest credit rating of any municipal utility by Moody’s Investors Service.

Currently Palmer provides guidance, mentoring, and training for companies internationally for maintenance planning success.

Doc Palmer is a registered professional engineer with a master's degree in business administration. He is also a CMRP, Certified Maintenance and Reliability Professional.


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Jeremy Picard