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I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.

I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.

Darrell,

I agree with Steve that wrench time is SMRP's best practice metric, although I found it very hard to track on a weekly basis, doing a time study on a sampling of a technicians day or select WOs could possibly be utilized.
We use 90% of available time (hours) as a metric at our facility to try and capture time on WOs vs Paid Time, not that this is a best practice.  This means if a technician has a standard work week of 40 hrs, out of the 40 hrs they are available for 36 hrs of the 40 allowing 4 hrs for admin time.  We strive for the technician to log or document 90% of the 36 hrs to WOs = 32.4 hrs.    The logic behind us capturing this metric is that we were wanting to track a leading metric to use of our CMMS, with the theory that CMMS use and technician time documentation is a contributing component to asset availability which is one of our lagging main metrics that we track.    I have set up a report in our CMMS that sends out the daily hours logged by WO to the maintenance  leadership team and then at the end of the week we get a totaled report from the CMMS system that I compare against the maintenance schedule to get an individual and overall department percentage.
Hope this comment helps, take care.

Brandon

I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.

I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.

I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.

Hi Darrel,

Tracking time depends on what you are trying to achieve. Are you trying to track wrench time or assigning total cost to the equipment. I never believed in wrench time since a technician can be busy and work on the "wrong things". Instead we used to make sure that all techs have 100% of their time on the equipment assigned to the WO's. Our experience in the chemical and biotech industry is that about 50% of the equipment maintenance cost is labor. We did monthly reporting on each tech to make sure that they have document over 80% over their hours on WOs. The 80% was due to other activities like meetings, company activities, development and training. If a tech was not meeting the 80% we would have formal performance meeting with tech and supervisor.

I'm looking for best practice info on percentage of work captured to WOs vs paid time. Also, what activities should be captured.