All Member Open Forum

Hello Olajide,

I do apologize that your colleague is having such difficulty. Please know emails are monitored closely and responded to within 24hrs of receipt. I will need the candidates name and SMRPid to check into the matter further. As this could be an issue with SMRP emails being rejected by the recipient  email firewalls, please email me directly at emason@smrp.org.  I will get this resolved soonest. 


Thank you,

 Eureka Mason   

 Programs & Services Coordinator

 404.252.3663

 www.smrp.org

------------------------------
Eureka Mason
Society for Maintenance & Reliability Professionals
Atlanta GA
------------------------------

Original Message:
Sent: 09-23-2021 09:54 AM
From: Olajide Odelanu
Subject: MEMBERSHIP REGISTRATION COMPLAINT

Dear SMRP,

A colleague I introduced to this body paid for both membership and certification on the 9th of September, 2021 using my own debit card which he funded (he wasn't having the kind of card that can enable him make the payment himself).

The payment was successful as he got a mail confirming his payment (confirmation order). He also got a mail containing a link to Pearson, where he was asked to select exams date and location.

However, each time he clicks on the link and login in with his details as directed by the mail he received, he has been seeing NOT ELIGIBLE.

He has sent mails to certify@smrp.org and info@smrp.org lay his complaints since 13th of September, till now, he hasn't gotten a reply. Having exploited the official means of communication without any fruitful outcome, I was left with no choice than to post this matter here.

Please, I want to know what is happening. Why will anyone send a mail to a body like SMRP for over 10 days and the person will not reply? This does not portray this body in good light.

Please if anyone who can help with this matter is seeing this, kindly help out.

Thank you in advance.

Regards!

Olajide

Original Message:
Sent: 9/24/2021 8:37:00 AM
From: Eureka Mason
Subject: RE: MEMBERSHIP REGISTRATION COMPLAINT

Hello Olajide,

I do apologize that your colleague is having such difficulty. Please know emails are monitored closely and responded to within 24hrs of receipt. I will need the candidates name and SMRPid to check into the matter further. As this could be an issue with SMRP emails being rejected by the recipient  email firewalls, please email me directly at emason@smrp.org.  I will get this resolved soonest. 


Thank you,

 Eureka Mason   

 Programs & Services Coordinator

 404.252.3663

 www.smrp.org

------------------------------
Eureka Mason
Society for Maintenance & Reliability Professionals
Atlanta GA
------------------------------

Original Message:
Sent: 09-23-2021 09:54 AM
From: Olajide Odelanu
Subject: MEMBERSHIP REGISTRATION COMPLAINT

Dear SMRP,

A colleague I introduced to this body paid for both membership and certification on the 9th of September, 2021 using my own debit card which he funded (he wasn't having the kind of card that can enable him make the payment himself).

The payment was successful as he got a mail confirming his payment (confirmation order). He also got a mail containing a link to Pearson, where he was asked to select exams date and location.

However, each time he clicks on the link and login in with his details as directed by the mail he received, he has been seeing NOT ELIGIBLE.

He has sent mails to certify@smrp.org and info@smrp.org lay his complaints since 13th of September, till now, he hasn't gotten a reply. Having exploited the official means of communication without any fruitful outcome, I was left with no choice than to post this matter here.

Please, I want to know what is happening. Why will anyone send a mail to a body like SMRP for over 10 days and the person will not reply? This does not portray this body in good light.

Please if anyone who can help with this matter is seeing this, kindly help out.

Thank you in advance.

Regards!

Olajide