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Training Academy "Access SSO Login Failed: Your user info from SMRP is missing the required field 'contact_name'.

  • 1.  Training Academy "Access SSO Login Failed: Your user info from SMRP is missing the required field 'contact_name'.

    Posted 07-09-2025 06:16 AM
      |   view attached

    I recently purchased the training "PILLAR-5-WORK-MANAGEMENT". However, when I attempt to log into the Training Academy, I encounter an "SSO Login Failed" message  "SSO Login Failed: Your user info from SMRP is missing the required field 'contact_name'.". Despite adding my contact name as instructed, the issue persists. Could you please assist me with this?



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    Mark Windebank
    Regional Engineering Manager
    Fareham
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  • 2.  RE: Training Academy "Access SSO Login Failed: Your user info from SMRP is missing the required field 'contact_name'.

    Posted 07-21-2025 05:50 AM

    I met the same situation too... when i want to log in, it show "SSO Login Failed: Unable to receive OAuth Token. Expired code? Try again." And i sent email to SMRP, but still not resolve it yet 



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    Jie Zhu
    reliability engineer
    Universal Beijing Resort
    Beijing
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    Original Message


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