All Member Open Forum

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

I see pros and cons to both strategies.  My question for Terry is, how do you handle nights and weekends in a 24/7 operation, when a single person is the gatekeeper?

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

I see pros and cons to both strategies.  My question for Terry is, how do you handle nights and weekends in a 24/7 operation, when a single person is the gatekeeper?

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Terry I agree with you that the Operations Manager is not the right person for approving the service requests.  We had to go this route due to limitations (licensing) with Maximo access.  Hopefully in the future this will change and we can change the "gate keeper" at that time.  I will also say that some of our sites are adopting a morning meeting to review and agree as a group what work should be approved, and assign the priority.  It does seem to be working well at those sites.  We have seen an improvement in schedule compliance at the sites doing this.

It's great you are using a screening and approval process. And a single person being tasked to do this is a best practice …. sorry for those that use a committee for this. However, department mangers spending their time doing this is not the right role for this screening. A gatekeeper or OMC that is a part of the Operations group is used for this initial screening and approval. They are delegated this authority along with other critical responsibilities that are important to both operations and maintenance.
It all comes down to how you want those in various roles spending their time in order to manage your business. And that's exactly where any organization needs to start …. build your business processes and be disciplined to follow those.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.

Good evening all,

Recently we implemented a new work order approval process across all our sites.  All new work begins with a service request which needs to be screened by the operations managers and they approve or cancel the request.  We implemented this change to get the "asset owners" involved with work order management and execution.  By doing this the asset owner now knows of all the outstanding corrective work against the assets.  This process also gives them some ownership in the planning and scheduling of the non PM work orders.

My question to this group is who is using a similar process?  For those who don't use a process like this what approval process are you using?  Thank you.