My best results have always come from understanding people rarely are the cause of a workplace mistake. People make mistakes but usually they were trained to do something the wrong way or not trained. When people perform inadequately, I approach it as an opportunity for improvement (OFI). When approached as a training failure, the person is removed from blame. In fact, I have often taken the responsibility for the error because as Leader and Manager, if personnel are failing to perform, it is my fault.
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Larry James
Lockout Larry
1. Personnel 2. Environment 3. Equipment 4. Revenue
Reno NV
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